FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS?

SHIPPING
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
SHIPPING TIMES VARY. FOR CANADIAN CUSTOMERS OUR SHIPPING TIMES CAN BE 3-7 DAYS DEPENDING ON WHICH TYPE OF SHIPPING THE CUSTOMER CHOOSES AS CHECKOUT.

FOR OUR USA CUSTOMERS SHIPPING IS ABOUT 2 WEEKS. PLEASE KEEP IN MIND THAT THIS EXLUDES HOLIDAYS AND WEEKENDS.

WHEN WILL I RECIEVE MY TRACKING NUMBER?
CANADIAN CUSTOMERS - WITHIN 2  DAYS
USA CUSTOMERS - USUALLY WITHIN 1 WEEK - TRACKING GETS UPDATED AUTOMATICALLY AS SOON AS YOUR ORDER CLEARS CUSTOMS.

REFUNDS
DUE TO THE NATURE OF THE PRODUCT AND THE CURRENT COVID SITUATION, WE CANNOT ACCEPT RETURNS OR REFUNDS. HOWEVER, IF A MANUFACTURING DEFECT IS DETECTED, WE WILL WORK WITH OUR CUSTOMERS TO RESOLVE ANY ISSUES. CUSTOMER SATISFACTION IS OUR PRIORITY

INTERNATIONAL SHIPPING
WE CAN PROVIDE A QUOTATION FOR INTERNATIONAL SHIPPING, JUST CONTACT US USING THE CONTACT FORM AND WE WILL GET BACK TO YOU WITHIN 24 HOURS